Refund Policy Generator

A Refund Policy is a legal document that describes the conditions under which customers can return products or request refunds. It sets clear expectations about your return window, eligible items, the refund process, and how long refunds take to process.

In many countries, yes. EU consumer law requires a 14-day right of withdrawal for distance selling. UK consumer law provides similar protections. Australia's consumer guarantee laws mandate refund rights for faulty goods. Even where a policy is not directly mandated, payment processors and platforms such as Stripe, PayPal and Shopify require merchants to display clear refund terms before checkout.

Yes, especially for digital downloads, software subscriptions and SaaS products. EU law gives consumers a 14-day cooling-off period that can only be limited with the customer's explicit consent before the download begins. Our generator supports digital, physical, service and combined product types, so the eligibility and exchange language matches what you actually sell.

A good Refund Policy should specify the refund window (or state that all sales are final), which items are eligible and which are excluded, any condition requirements such as a receipt or original packaging, whether you offer a refund to the original payment method, store credit, or both, and a clear process for how a customer starts a return. Here is what our generator lets you configure:

• Product type: Digital, physical, service, or a combination, so the wording matches what you sell.
• Refund window: A set number of days, or a no-refunds, all-sales-final policy.
• Eligibility conditions: Receipt requirement, original condition for physical goods, and a digital access limit.
• Non-refundable items: A list of products or categories you exclude from refunds.
• Refund method: Original payment method, store credit, or both.
• Request process: Auto-generated steps, or your own custom instructions.

You can select a no-refunds, all-sales-final mode in the generator, but you cannot override statutory consumer rights. In the EU, UK and Australia, consumers retain legal rights to refunds or remedies for faulty or misdescribed goods regardless of your stated policy. Our EU, UK and Australia clauses reflect this so your policy stays accurate even in no-refund mode.

Yes. The generator includes cancellation and auto-renewal disclosures aligned with ROSCA, the FTC's Click-to-Cancel rule and California's Automatic Renewal Law, along with pro-rata refund language for cancelled subscriptions.

You can include refund terms within your Terms and Conditions, but a separate dedicated Refund Policy is recommended for ecommerce businesses. It is easier to link from checkout flows, required by platforms like Shopify, and helps reduce chargebacks by setting clear expectations upfront.