What's the Difference Between a Refund and a Chargeback (and Why Your Policy Should Address Both)
A refund is your decision. A chargeback is not. Learn how to steer between them.
Read More...Drafting documents since 2013 · 13 years
Refund Policy Template
Below are two free Refund Policy templates that are free to download and use.
The Templates offer some basic clauses which are included in a Refund Policy:
- Return Window
- Condition of Returned Items
- How to Start a Return
- Refunds & Timing
- Exchanges & Cancellations
- Damaged or Faulty Items
- and more
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Cover basic clauses
Our templates cover the basic clauses most refund policies need.
Free to Use
100% Free Refund Policy templates for your business.
Build Trust
A clear refund policy builds customer trust and reduces disputes.
What's included
A basic Refund Policy needs to cover the following:
Scope of This Policy
State which orders and purchases the policy covers.
Return Window
Set the timeframe customers have to request a return.
Condition of Returned Items
Explain the condition items must be in to qualify.
How to Start a Return
Give customers clear steps to request a return.
Refunds and Timing
Explain how and when refunds are issued.
Exchanges and Cancellations
Cover exchanges and order cancellations.
Download Your Free Template
A free Refund Policy template for your business. Preview it, pick the Website or App & SaaS variant, then download.
Refund Policy
Set clear rules for returns, refunds and cancellations to build customer trust before they buy.
What's included · 4 pages
- 1. Scope Of This Policy
- 2. Return Window
- 3. Condition Of Returned Items
- 4. Items We Cannot Accept
- 5. How To Start A Return
- 6. Return Shipping Costs
- 7. Refunds And Timing
- 8. Exchanges And Cancellations
- 9. Damaged Or Faulty Items
- 10. How To Contact Us
What's included · 4 pages
- 1. Scope Of This Policy
- 2. Purchases Through App Stores
- 3. Refunds On Direct Purchases
- 4. Monthly And Annual Plans
- 5. Free Trials And Cancellation
- 6. Downgrades And Plan Changes
- 7. Service Outages And Credits
- 8. Chargebacks And Disputes
- 9. Your Statutory Rights
- 10. How To Contact Us
Want it written for your business specifically? Generate a highly customized Refund Policy free .
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